Frequently Asked Questions

Check out the most frequently asked questions here, if you still need help then please contact us at support@sanctifyapparel.com.

Shipping

How long will it take to ship out my order?

Pre-orders generally take 4 - 6 weeks from launch date. Updates regarding pre-orders will be communicated through email.

Regular orders will be shipped within 7-14 business days.

Tracking will update once it has left our manufacturing facility, and a shipping confirmation email will be sent out with a tracking number. 

PRE-ORDERS: If you order a preorder item with a regular item, your order will be shipped when the preorder item is ready. If you want to receive other items first, please make two separate orders.

How long does shipping take?

Shipping times vary greatly depending on your country, but generally take between 7-14 business days after it leaves our warehouse. There may be external factors that are outside of our control (e.g. weekends, holidays, weather, courier delays).

Which countries do you ship to?

Shipping costs a flat fee of $25AUD. For orders of two or more hoodies, there is free shipping. 

We offer worldwide shipping to these countries:

Oceania: Australia, New Zealand

Europe: United Kingdom

North America: Canada, Mexico, United States

Returns / Exchanges

Do you accept returns and exchanges?

Yes! However, please read our full returns and exchange policy here before you make a purchase.

What if I got the wrong size?

Unfortunately, we will not accept returns or exchanges due to wrong sizing. 

For this reason, before purchasing please review the size chart for your jersey or contact us so we can help you with sizing.

Updating Your Order

Can I cancel or edit my order?

Remember that our orders take 1-3 business days to process. Once it has been processed, you will receive an update via email. However, if your order has not been processed yet, you can cancel or edit your order by contacting us.